These Terms govern your access to and use of the ZONA app. By using ZONA, you agree to comply with these Terms.
These Terms and Conditions ("Terms") govern your access to and use of the ZONA app (the "App"), operated by ZONA APP CORP ("ZONA," "we," "us," or "our"). The App includes features such as bottle service, ticket sales, guest lists, group chats, and the digital wallet with offers. By using ZONA, you agree to comply with these Terms. If you do not agree, you may not use the App.
Eligibility: ZONA is intended for adults 21 and older. By creating an account, you confirm you are at least 21 years of age.
Accurate Information: You must provide accurate information when creating your profile, booking services, and engaging with venues.
Respectful Behavior: You agree to act respectfully towards other users and venues. In group chats, users must maintain a positive and respectful tone. ZONA reserves the right to remove users who violate this rule or engage in inappropriate behavior.
Compliance with Venue Policies: When booking bottle service or attending events, you agree to adhere to the venue's policies, including age requirements, dress codes, and behavior standards.
Ticket Protection: You agree not to attempt to circumvent, disable, reverse-engineer, or defeat the technical measures ZONA uses to protect ticket QR codes and guestlist passes, including but not limited to screenshot prevention, screen recording prevention, and QR rotation mechanisms. Use of third-party software or modified versions of the App to bypass these protections is a material breach of these Terms.
ZONA facilitates bottle service bookings through its app at participating venues, subject to the following:
Booking Process: How you pay for a table depends on the venue, and ZONA shows you before you book. At most venues you request a table, the venue confirms it, and you pay the venue directly at your visit. Some venues take bookings on their own booking page. Some ask for a deposit in the ZONA app when you book. The amount is shown before you pay and is applied toward your booking.
Payment of Balance: Anything not paid in ZONA, including the table minimum at venues you pay directly, taxes, gratuity and additional charges, is settled directly with the venue at the time of your visit.
Additional Costs: Mixers, additional bottles, or other items requested during your bottle service are not included in the booking price. Pricing and availability for these items are at the discretion of the venue, and they must be paid separately at the venue.
Dress Code Compliance: You must adhere to the venue's dress code. Failure to comply may result in denied entry or forfeiture of your booking. ZONA will not be held liable for such issues.
Dinner Reservations: When you book a dinner table through ZONA, the listed price is the table's minimum spend and is paid in full at the time of booking. Any spend above the minimum, along with taxes, gratuity, and additional items, is settled directly with the venue during your visit. Venue dress codes and policies apply as with bottle service.
Ticket Purchases: When you purchase tickets through the ZONA app, you will pay the ticket price set by the venue or organizer, plus a 10% ZONA service fee, applicable taxes, and payment processing fees. ZONA acts as a payment intermediary between you and the venue or organizer hosting the event.
Event Responsibility: The venue or organizer is responsible for the event itself, including any cancellations, lineup or venue changes, capacity issues, or other event terms. See Section 9 for refund eligibility.
Ticket Non-Transferability and Anti-Fraud: Tickets purchased through ZONA are non-transferable and tied to the user account that purchased them. Tickets display rotating QR codes that expire frequently and are validated server-side at the door. ZONA employs technical measures (including iOS screenshot replacement and Android screen-capture prevention) to deter screenshot-based ticket sharing. Tickets that show evidence of screenshot capture, transfer, or unauthorized reproduction may be invalidated and entry refused at ZONA's or the venue's discretion, without refund.
Guest List Requests: Guest list access is extended as a complimentary benefit at ZONA's participating venues. Admission remains at the venue's discretion.
Guest List Etiquette: Users must respect the venue's policies and comply with any requests regarding the guest list or entry. ZONA is not responsible for denied access if a venue rejects your guest list request.
Pass Protection: Guest list passes are subject to the same anti-fraud and non-transferability protections described in Section 3, including screenshot prevention, QR rotation, and invalidation of passes that show evidence of unauthorized reproduction.
Group Chat Usage: ZONA provides group chats where users can discuss events, venues, or other topics. By participating in group chats, you agree to:
Respectful Communication: Maintain a positive and respectful tone. Harassment, spam, or offensive language will not be tolerated.
Reporting Misconduct: If you encounter behavior that violates these guidelines, please report it from within the chat. ZONA's moderation is based on user reports and lawful requests, not on routine review of chat content. Reported messages may be reviewed by ZONA staff to take action.
ZONA's Right to Remove Users: ZONA reserves the right to remove users from group chats who fail to comply with the community guidelines or engage in disruptive behavior.
Prohibited Conduct: You may not use ZONA to send unsolicited or repetitive messages, advertise or solicit business, promote investment, lending, credit-repair or money-transfer schemes, or contact other members for any commercial purpose. This applies everywhere on ZONA, including direct messages, group chats, your profile and your bio.
Fraud and Misrepresentation: You may not impersonate another person or business, misstate your identity, occupation or affiliation, or use ZONA to deceive, defraud or obtain money or personal information from other members.
Profile Photos: Your profile photo must be a real photo of you that shows your face. You may not use photos of other people, celebrities or fictional characters, drawings, logos or graphics, or images that are watermarked or otherwise misleading about who you are. ZONA reviews profile photos, including by automated means and by our team, and may remove any photo that does not meet these requirements without prior notice. Repeated or deliberate use of a photo that is not you may result in your account being limited, suspended or closed under this Section.
Automated and Bulk Use: You may not use bots, scripts or automated tools to access ZONA, collect member information, or message members in bulk.
ZONA's Right to Suspend or Terminate: ZONA may limit, suspend or permanently close any account that violates these Terms, at our discretion and without prior notice. We may also decline to deliver messages that appear to be spam or fraudulent. Where an account is closed for a violation, any unused credits or fees are forfeited and we may decline to serve you in future.
Reporting: If another member contacts you in a way that breaks these rules, report them in the app or email support@getzona.app.
Digital Wallet: ZONA provides a digital wallet feature where users can store and redeem offers like free drinks and bottle service credits at participating venues.
Offers and Rewards: Offers, including promotional codes, are subject to availability and may change at any time.
ZONA sends three categories of messages:
(1) Notifications: account and service messages that form part of the ZONA service, including receipts, security alerts, event reminders, booking and ticket updates, guest list changes, and alerts that you have an unread message. These messages are not promotional and remain active for the duration of your account. To stop receiving them, you must delete your account.
(2) Newsletter: periodic updates, highlights, and announcements from ZONA.
(3) Marketing: promotional communications regarding events, venues, drops, and offers.
You may unsubscribe from the Newsletter and Marketing communications at any time using the link provided in those emails. Unsubscribing applies to the Newsletter and Marketing communications only and does not affect Notifications or the status of your account.
Refunds may be issued when:
The venue cancels an event you purchased a ticket for.
The venue reaches full capacity and cannot accommodate your booking.
A duplicate charge was made on your account.
To request a refund, contact ZONA support within 24 hours of the issue and provide proof. Approved refunds are returned to your original payment method and typically take 5 to 10 business days to appear, depending on your bank.
Tickets, deposits, and other ZONA purchases are non-refundable for change of mind, group cancellations, or no-shows.
Event Cancellations: If an organizer cancels an event and ZONA approves the cancellation, your tickets and bookings for that event are automatically refunded to your original payment method. No refund request is needed.
Limitation of Liability: ZONA is not responsible for issues arising during your experience at a venue, including disputes, payment discrepancies, injuries, or any other damages. ZONA acts as an intermediary between users and venues and is not liable for the quality or availability of the services provided by the venue.
By using ZONA, you agree to indemnify and hold harmless ZONA, its affiliates, and employees from any claims or damages arising from your actions, interactions with venues, or any third-party claims.
ZONA reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting in the app.
These Terms will be governed by and construed in accordance with the laws of Miami-Dade County, Florida.
For questions or concerns, contact ZONA customer support at: support@getzona.app
Accessibility: We want ZONA to be usable by everyone, including people who use screen readers, voice control, larger text, or other assistive technology. Our Accessibility Statement, including how to report a problem, is at https://getzona.app/accessibility. If any part of ZONA is difficult or impossible for you to use, tell us at support@getzona.app and we will help.