How we collect, use, and protect information when you use the ZONA app.
At ZONA APP CORP ("ZONA," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and share that information, and the steps we take to protect your privacy when you use the ZONA app (the "App"). By accessing or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
We collect information from you when you use the App, including:
Personal Information: When you create an account, we collect your name, email, and date of birth. You may optionally share your phone number, gender, profile picture, and other profile details.
Location Data: With your consent, we collect your device's location to show you venues near you. If you decline location access, the nearby-venues feature won't be available, but the rest of the app works. Location data is not used for any other purpose.
Usage Data: We collect information about how you use the App, such as your activity within the app, searches, and interactions with venues, events, and offers. This usage data is processed through our analytics provider under an identifier tied to your account.
Invitations: If you invite friends to ZONA by text message, we store the phone numbers you invited so we can confirm when an invited friend joins and unlock invite-based features on your account. Invited numbers are used only for this purpose and are not used for marketing or shared with third parties.
Communications: When you send messages through the App (direct messages, group chats, guest list chats, support chats), we store the message content, sender, recipient, and timestamp so messages can be delivered and read across your devices. Messages are stored encrypted at rest, and only the sender and recipient(s) can read them through the App. No Zona employee accesses message content except in response to a specific safety report (harassment, fraud, illegal activity) or a valid legal request.
Payment Information: If you make a purchase or book bottle service, your payment details (credit card, billing address) are handled directly by our payment processor, Stripe. Zona does not store your full card information on our servers.
Device Information: We collect technical information needed to deliver the App and send notifications, including your IP address, app version, and a device push notification token. When the App encounters errors, limited diagnostic information about your device (model, operating system, app version) may be sent through our error monitoring service so we can fix bugs.
Security and Fraud Prevention: To protect ticket integrity and prevent unauthorized transfer, ZONA detects when you attempt to take a screenshot or screen recording of certain protected content (such as event tickets and guestlist passes). When detected, we log the attempt along with your user ID, the content type, and the timestamp. We do NOT capture or store the screenshot itself; we only record that the attempt occurred. These events are processed through our error monitoring provider and used solely for fraud prevention and security analytics.
Photo Verification: To keep profiles authentic and prevent impersonation, profile photos and any verification selfie you submit are reviewed by an automated image-analysis service operated by a trusted third-party provider. This check confirms whether a photo shows a real human face and, for verification submissions, whether the selfie appears to show the same person as your profile photo. Your photo is transmitted to that provider solely to perform this check. We do not create or store a faceprint, face template, or other biometric identifier from your photos, and your images are not used to identify you across other services. We store the photo, the result of the check, and the date it was performed. If a photo is declined, our team may review that decision.
We use the information we collect to:
Provide and Improve Services: To facilitate your use of the App, such as enabling bottle service bookings, venue searches, event participation, and chat room functionality.
Payment Processing: To process payments for bottle service, tickets, and other purchases made through the App.
Personalization: To personalize your experience by suggesting relevant venues, events, and offers based on your preferences and location.
Reviewing Access Requests: To decide whether to approve a request to join ZONA, using the details you provide when you request access and whether a current member invited you.
Customer Support: To respond to your inquiries, support requests, and resolve any issues you may encounter.
Communications: To send you important notifications about your account, updates, and promotional offers (you can opt-out of promotional emails).
Marketing communications: With your consent, we may send you periodic marketing emails about new ZONA features, venues, events, and our editorial newsletter, On The List Miami. These are separate from account and transactional emails (such as ticket receipts, password resets, and event reminders), and you can opt out of marketing emails at any time without affecting your account.
Legal Compliance, Safety, and Fraud Prevention: To comply with legal obligations and protect against fraud, abuse, ticket transfer attempts, or violations of our Terms of Service. This includes detecting and investigating screenshot attempts on protected content like tickets and guestlist passes.
We may share your information in the following ways:
With Venues and Partners: If you book bottle service or tickets, join guest lists, or use certain features, your information may be shared with participating venues or third-party service providers to complete the transaction. Your email address is not shared with venues. Venues can send you in-app notifications about their venue only if you have favorited them.
With Other Users: Direct messages and chat content are shared with the user(s) you send them to, as part of normal message delivery. Messages are not shared with venues, partners, or any third party for any other purpose.
With Service Providers: We may share your information with trusted third-party vendors who help us with payment processing, customer support, automated photo verification, and other services.
For Legal and Safety Reasons: We may disclose your information if required to do so by law or in response to legal processes such as a subpoena, court order, or government request, or to protect our rights and safety.
With AI and Automated Tools: We use third-party artificial intelligence services to help us operate ZONA, including automated photo verification and internal analysis of app activity to understand how the app is used and improve it. Limited information, such as your name, contact details, or your activity in the app, may be processed by these providers. We only use providers that are contractually restricted to processing your information to provide the service to us, and that do not use it to train their own models.
You have the following rights regarding your personal information:
Access and Update: You can view, update, or delete your personal information in your account settings.
Location Data: You can choose to disable location tracking at any time in your device's settings. However, some features of the App may not work as intended if you do so.
Marketing Communications: You can unsubscribe from marketing communications at any time using the unsubscribe link in any marketing email, or by managing your email preferences in your account settings. Opting out of marketing emails will not affect transactional and account-related emails, which are required to use ZONA.
Account Deletion: If you no longer wish to use the App, you can delete your account by contacting us or through your account settings. Please note that we may retain certain information for legal or business purposes.
We use reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. Fraud-prevention logs, including screenshot detection events on tickets and guestlist passes, are retained for 90 days and then automatically deleted. Profile photos declined by the photo check are retained for up to 90 days and then automatically deleted. Access request details (social handles, follower range and income bracket) are kept while your account exists and are deleted along with it. If you delete your account, you will need to request access and be approved again to return.
The ZONA app is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from children. If we learn that we have collected personal information from someone under 21, we will take steps to delete such information from our records.
We may update this Privacy Policy from time to time. Any changes will be posted in the App and will become effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your privacy.
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@getzona.app