ZONA Concierge is an AI host on your venue's phone line. It answers 24/7, knows your room, takes table and guest list requests, and sends you every booking — while your team works the floor.
A caller asking about bottle service is the highest-intent guest you'll never meet. If nobody picks up, they book the room next door.
People plan their night out at lunch and their table at midnight. Your booking line shouldn't keep office hours.
Hours, dress code, parking, "is it open tonight" — the same ten questions, every day, answered by staff you pay to take care of the room.
Miami calls in every language. Your host answers in kind — same playbook, same manners, native delivery.
Hours, dress code, table minimums, house rules, the questions you're tired of answering. That becomes your host's playbook.
Keep your number. Forward missed and after-hours calls to your concierge line — or take a dedicated line and put it everywhere.
Every call becomes an email with what the guest wanted. Bookings route into ZONA when you're a partner. You stay in control of every yes.
No. It catches the calls your team can't take — after hours, mid-rush, second line. Anything that needs a human gets flagged to a human. Your hosts keep their book.
Call the demo line and hear for yourself: +1 (866) 902-3933. It's a natural voice, it interrupts gracefully, and it says it's an AI assistant when asked. Calls open with a standard recording disclosure.
No. The simplest setup is conditional forwarding: your number rings your team first, and the concierge picks up whatever they miss. A dedicated line is also available if you want a separate booking number.
It never guesses. If something's outside its playbook, it takes the guest's name and number, promises a callback, and sends your team the message immediately.
Because it feeds the same system. When your tables and guest lists are live on ZONA, the agent turns phone demand into prepaid, confirmed ZONA bookings — we earn a commission on those bookings, so the line costs you nothing. The free agent books through ZONA and stays active while your inventory is live.