Your phone answers every call
An AI host on your venue's line. It answers 24/7, knows your room, takes table and guest list requests, and sends you every one of them, while your team works the floor.
Answering right now · +1 (786) 565-4056
The phone rings while the bar is slammed
Missed call, missed table
A caller asking about bottle service is the highest-intent guest you'll never meet. If nobody picks up, they book the room next door.
After hours is peak hours
People plan their night out at lunch and their table at midnight. Your booking line shouldn't keep office hours.
Your team has better things to do
Hours, dress code, parking, "is it open tonight": the same ten questions, every day, answered by staff you pay to take care of the room.
A host that knows your room
One job, done every time. It works the phone so your floor doesn't have to.
No hold music
The call happens, your team has the details, no back-and-forth. No "let me check with the floor" before they even get the message.
- Name
- Marcus
- Party
- 8 guests
- Night
- Saturday, 10:30 PM
- Minimum
- $1,200
- Note
- Birthday
Takes the request
Name, party size, date and night, captured on the call and routed to your team before the guest hangs up.
Six languages
Answers in kind, same playbook, same manners.
Your playbook
Hours, dress code, minimums and parking, straight from your own info.
Never a dead end
Anything it can't answer becomes a message for your team, not voicemail.
- Answers every call instantly, 24/7, in six languages
- Takes table, bottle service and guest list requests
- Answers from your own playbook, never a guess
- Sends every request to your inbox the moment the call ends
- Submits the request through ZONA when your tables are listed with us, ready for your confirm
- Takes a message for anything that needs a human
Works alongside
Concierge sits on top of the system you already manage from. Nothing new for your team to learn.
Don't take our word for it. Call
The line is answering right now. It runs as a sample venue so you can hear exactly how it handles a real caller, then it answers as yours.
Live 24/7, answered by the AI host
Six languages on the line
Miami and New York call in every language. Your host answers in kind: same playbook, same manners, natural delivery.
Two tiers. No contract
- Every call answered instantly, 24/7, in six languages
- Takes table, bottle service and guest list requests with name, party size and date
- Answers hours, dress code, minimums and parking from your playbook
- Every request in your inbox the moment the call ends
- Your number, your voice, and a monthly call report
- Setup and playbook updates included
- No contract, cancel anytime
- Everything in Voice
- Replies to email and text on the same playbook
- Follows up on the request forms your own site collects
- WhatsApp Business on request
- Connected to the reservation system you already manage from
- No contract, cancel anytime
Voice is live today. Email, text and form follow-up switch on as your venue onboards, and we will tell you the date before you are billed for them.
Live in 48 hours
Nothing changes for your team.
15-minute intake
Hours, dress code, table minimums, house rules, the questions you're tired of answering. That becomes your host's playbook.
Forward the phone
Keep your number. Forward missed and after-hours calls to your concierge line, or take a dedicated line and put it everywhere.
Watch the requests land
The AI captures it on the spot, name, party size, date, no back-and-forth to gather the basics. You get a copy the moment the call ends, ready for your usual confirm.
What people actually ask
Won't guests hate talking to an AI?
Most people don't hate AI. They hate bad AI. Call the line on this page and decide for yourself, that's the whole point of it being live.
Isn't this impersonal?
A missed call at 1 AM is impersonal. A host who answers, knows your dress code, and gets your request to the team isn't.
What if it says something wrong?
It only speaks from your real venue info. Anything outside that, it takes a message for your team instead of guessing.
Do guests know it's AI?
If they ask, yes. Most don't ask, they just want an answer.
Will this make my venue feel less personal?
No. It catches the calls nobody was answering anyway, it doesn't replace your floor. The regulars still get the promoter who knows their name. Concierge just makes sure the 11 PM call about a table doesn't go to voicemail first.
Can I trust it to make decisions without a person watching it?
It doesn't make judgment calls. It takes the request, dress code, minimums, guest list, table size, and if something's complicated, it takes a message for your team instead of guessing.
Do I have to replace my current booking system?
No. Concierge sits on top of SevenRooms or Mr. Black if you already use them, or just takes messages if you don't. Nothing new for your team to learn.
What does it actually do? I don't want another tool nobody uses.
One job: answers the phone when nobody's there to. Nothing to configure, nothing else to adopt.
Who owns the guest data it collects?
You do. Every call and request routes straight to your team.
Call it before you decide
The fastest way to judge this is to be a guest for ninety seconds. Ask it something awkward.