Your phone answers every call.
Even at 1am on a Saturday.
ZONA Concierge is an AI host on your venue's phone line. It answers 24/7, knows your room, takes table and guest list requests, and sends you every booking, while your team works the floor.
The phone rings while the bar is slammed.
Missed call, missed table
A caller asking about bottle service is the highest-intent guest you'll never meet. If nobody picks up, they book the room next door.
After hours is peak hours
People plan their night out at lunch and their table at midnight. Your booking line shouldn't keep office hours.
Your team has better things to do
Hours, dress code, parking, "is it open tonight": the same ten questions, every day, answered by staff you pay to take care of the room.
A host that knows your room.
- Answers every call instantly, 24/7, in English, with simple Spanish when the caller prefers it
- Takes table, bottle service, and guest list requests with name, party size, and date
- Answers hours, dress code, minimums, parking, and event questions from your own playbook
- Sends every request to your inbox the moment the call ends
- Books through ZONA when you're a partner: prepaid, confirmed, can't no-show
- Takes a message and flags anything that needs a human: no dead ends, no voicemail
Six languages on the line.
Miami and New York call in every language. Your host answers in kind: same playbook, same manners, natural delivery.
Don't take our word for it. Call.
Connected to your reservation system, here's what the guest actually hears. No hold music, no "let me check with the floor." The call happens, your system updates, done.
What people actually ask.
Won't guests hate talking to an AI?
Most people don't hate AI. They hate bad AI. Call the demo line on this page and decide for yourself, that's the whole point of it being live.
Isn't this impersonal?
A missed call at 1 AM is impersonal. A host who answers, knows your dress code, and books the table isn't.
What if it says something wrong?
It only speaks from your real venue info. Anything outside that, it takes a message for your team instead of guessing.
Do guests know it's AI?
If they ask, yes. Most don't ask, they just want an answer.
Will this make my venue feel less personal?
No. It catches the calls nobody was answering anyway, it doesn't replace your floor. The regulars still get the promoter who knows their name. Concierge just makes sure the 11 PM call about a table doesn't go to voicemail first.
Can I trust it to make decisions without a person watching it?
It doesn't make judgment calls. It takes the request, dress code, minimums, guest list, table size, and if something's complicated, it takes a message for your team instead of guessing.
Do I have to replace my current booking system?
No. Concierge sits on top of SevenRooms or Mr. Black if you already use them, or just takes messages if you don't. Nothing new for your team to learn.
What does it actually do? I don't want another tool nobody uses.
One job: answers the phone when nobody's there to. Nothing to configure, nothing else to adopt.
Who owns the guest data it collects?
You do. Every call and request routes straight to your team.
Free for partners. Custom when you want it.
- Standard ZONA host: one professional voice, your playbook
- Bookings land prepaid on ZONA: confirmed guests, no no-shows
- Setup and playbook updates included
- Active as long as your inventory is live on ZONA
- Your name, your voice, your personality on the line
- Extended playbook: menus, events, house policies
- Dedicated number and a monthly call report
- No contract, cancel anytime
- SMS, WhatsApp Business, and email replies, all the same playbook
- Connected to the reservation system you already manage from
- Set up when you request it, built for how nightlife already runs
Live in 48 hours. Nothing changes for your team.
15-minute intake
Hours, dress code, table minimums, house rules, the questions you're tired of answering. That becomes your host's playbook.
Forward the phone
Keep your number. Forward missed and after-hours calls to your concierge line, or take a dedicated line and put it everywhere.
Watch the requests land
The AI books it on the spot, name, party size, date, no back-and-forth, no staff step. You get a copy the moment it's done.