These Terms govern your access to and use of the ZONA Business Panel ("ZONA Portal") and related services. By using ZONA Portal, you agree to these Terms.
These Terms and Conditions ("Terms") govern your access to and use of the ZONA Business Panel (the "Business Panel" or "ZONA Portal"), operated by ZONA APP CORP ("ZONA," "we," "us," or "our"). The Business Panel is a web-based platform for venues, organizers, and promoters participating in the ZONA ecosystem. By accessing or using ZONA Portal, you agree to comply with these Terms. If you do not agree, you may not use the Business Panel.
The ZONA Portal offers tools and features that allow registered venues, organizers, and promoters to manage their activities on the ZONA platform, including:
Business and venue details management
Event and ticket management
Guest list creation and chat
Bottle service listings
Dinner reservation listings
Digital wallet offer creation
Analytics and reporting
Eligibility: You must be at least 18 years of age and authorized to represent the business you register on behalf of.
Accurate Information: You must ensure all business, event, and service information is current and accurate.
Compliance with Local Laws: You are solely responsible for compliance with all applicable laws and regulations governing your business.
Professional Conduct: Inappropriate behavior or repeated user complaints may result in suspension or termination of your account.
ZONA Fee: ZONA's fee is a percentage of each booked table's minimum spend. Your venue's rate, and the rate for Drops and Last Call tables, is shown in your Business Panel on the Withdrawals page. Unless ZONA agrees a different rate with you in writing, the standard rate is 15%, and 20% for Drops and Last Call tables.
How Tables Are Paid: Each venue takes table bookings in one of three ways, agreed with ZONA when it joins. Request and confirm: the guest requests a table in ZONA, your team confirms it, and your venue collects payment from the guest directly. ZONA does not collect any payment. Your own booking page: the night is listed on ZONA, and the guest books and pays on your venue's booking page. Deposit in ZONA: the guest pays a deposit in the ZONA app when booking, in the amount shown before they book, and pays the rest at the venue. ZONA deducts its fee and payment processing fees (Stripe) from your payout.
Monthly Invoice: If your venue collects payment directly, ZONA invoices you once a month, around the 5th, for tables booked through ZONA whose guests attended in the previous month. Tables you report as no-shows the morning after are not included. Invoices are due within 14 days and can be paid online through the link in the invoice email.
Dinner Reservations: Users prepay the table's minimum spend in full at the time of booking. ZONA retains a 15% commission (20% for Last Call dinner tiers). Payment processing fees (Stripe) are deducted from the venue's payout.
Tickets: Venues and organizers receive the full ticket price they set. Users pay the ticket price plus a 10% ZONA service fee and standard payment processing fees. ZONA does not deduct any commission from the venue's ticket revenue.
Guest List: Free to post, subject to ZONA admin approval.
Offers: Free to post, subject to ZONA admin approval.
Proof of Payment: For bookings where the guest paid a deposit in ZONA, venues must provide proof of the user's final payment (e.g. final receipt from the venue's point-of-sale showing the customer was charged the remaining balance) when requesting withdrawal of their ZONA funds. ZONA reserves the right to delay or deny withdrawal until valid proof of payment is provided.
Authorization to Sell: By registering for and using the Business Panel, or by providing ZONA with pricing, availability, or inventory information for bottle service, dinner reservations, tickets, or guest lists (whether entered directly by you or entered by ZONA on your behalf), you expressly authorize ZONA to list, market, and sell that inventory to ZONA app users in accordance with the pricing, availability, and terms provided.
Pricing and Availability: Venues are responsible for accurate pricing and live availability of bottle service tiers.
Payment Collection: How the guest pays depends on how your venue takes bookings (see Section 3). Anything not collected in ZONA (tax, gratuity, mixers, additional bottles, etc.) is collected by the venue at the event.
Last Call Offers: Venues may offer discounted last-minute deals through Drops and Last Call. The Drops and Last Call rate shown in your Business Panel applies.
Honoring Bookings: Venues are required to honor all confirmed bookings. Failure to do so may result in suspension and, where the guest paid a deposit in ZONA, refund of that deposit at the venue's expense.
Dinner Reservations: The listed price is the table's minimum spend, prepaid in full through ZONA. Any spend above the minimum is collected by the venue at the event. Venues are responsible for accurate pricing and live table availability, and must honor all confirmed reservations.
Refunds may be issued when:
The venue cancels a booking or event.
The venue cannot accommodate a confirmed booking.
A duplicate charge was made.
Approved refunds are returned to the user's original payment method and typically take 5 to 10 business days to appear, depending on the user's bank.
Cancellation Fees: When a venue cancels an event or approves a refund through the disputes page, the venue covers any payment processing fees that Stripe does not refund. ZONA does not charge a separate cancellation penalty.
Tickets: Refunds for tickets are subject to the venue's policy and must be disclosed at the time of listing.
Dispute Resolution: Venues are responsible for engaging with refund requests through the Business Panel disputes flow.
Event Cancellations: When an organizer cancels an event and ZONA approves the cancellation, all bookings for that event are automatically refunded to the original payment method.
ZONA is not liable for:
Disputes between venues and users
Pricing or availability errors
Operational incidents at the venue
Revenue loss due to cancellations or technical issues
ZONA acts as an intermediary between users and venues and is not responsible for the quality or availability of services provided by the venue.
By using the ZONA Portal, venues agree not to disclose, replicate, or share any proprietary features, tools, or data from the platform, including pricing strategies, analytics, CRM functions, and user data. Reverse engineering or copying any aspect of ZONA Portal may result in termination and legal action.
Venues that offer exclusive guest lists, bottle service, or promotions only through ZONA may receive benefits such as premium placement, marketing support, or reduced fees. These benefits are not guaranteed and require a separate written agreement.
Venues agree to indemnify and hold harmless ZONA, its team, and affiliates from any claims or damages arising from the venue's use of the platform, including legal violations, user disputes, inaccurate listings, and venue misconduct.
ZONA reserves the right to reject, modify, or remove any listing, event, or guest list that does not meet quality standards or violates platform guidelines.
ZONA reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting. Continued use of ZONA Portal after changes go live constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Miami-Dade County, Florida.
For support or questions, email: support@getzona.app